FAQ
Order Issues
How are the products made?
It’s the easiest way possible. Just visit youtumundial.com we assume you’ve already done that), click on the Shop tab and take an online walk through our pieces. Choose the one you prefer, the color you like and the size that fits you best (you may also view our size charts to get informed on the measurements we use). Add it to cart and follow the easy checkout process to finalize your order. If you do not have an account, you will be asked to enter your billing address information. From this point, we take on and you’ll be wearing your choice at the minimum space-time.
We work with a print-on-demand dropshipper, who have fulfillment centers production and logistics spread all over the world. Your orders are printed and sent from the center closest to the final address of thecustomers.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order be sent. If you have any questions about your shipment, contact us at support@youtumundial.com
I'm missing an item from my order, what do I do?
Fashion trolls hide everywhere, they always hunt for Karavan products so it's possible to loot your order while it's being delivered. If any item is missing, please contact us immediately (through email support@youtmundial.com or tel. +1 773 257 7236 ) including the order number and the missing item's name & product code. Our avenger squad will resolve the issue for you as quick as possible.
My order hasn't turned up yet?
That’s bad luck. You missed it forever. NOT. Once the order is confirmed, packed and sent you will receive a shipping confirmation mail with a tracking number. Use it to check you order status. If it takes more time than normally (according to the destination place), please contact us via e-mail or phone to solve it. If you already have a registered account, you can always view your order history or status at any time. That’s for sure the easiest way to keep an eye on your orders.
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in The shipping address.
● Ask about your order at your local post office.
● Ask your neighbors in case the carrier had left your package for them.
Pro tip: Avoid robberies. If you will not be home on the day of delivery, use your work address or where you are going to be.
If the address was correct and the package is not at the post office or with your neighbors,contact us at support@youtumundial.com with your order number.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
If there is a problem with your shipping address, we may be able to resend your product, but you will have to bear the costs.
Shipping
When will I recive my order?
It takes 3-7 business days for us to process an order, after which we will ship it to you. The shipping time depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 5-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days.
Where is my order shipped from?
We work with a print-on-demand company with management centers spread all over the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This rate
It is not under our control, and it is the decision of your local customs agency. The politics Customs vary greatly from country to country, so we recommend talking to your local authorities to clarify this point.
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. In order to solve it as soon as possible, please send usan email to support@youtumundial.com within a week from the time of delivery with photos of your damaged product, your order number and any other details you have about Of the order. We will contact you with a solution as soon as possible!
Return
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please contact us at support@youtumundial.com
Do you return the money?
We only offer money refunds to customers who receive the wrong items or damaged. If this were your case, please contact us at support@youtumundial.com with photos your article and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer exchanges. If you are not sure what size will fit you better, check our size guides in the product descriptions.
It is not a common case, but it can happen that there is an error in the labeling of a product. If that's the case, contact us at support@gmail.com within a week from the time of delivery. Include your order number and photos of the item in question and we will help you as soon as possible