Return & Refund Policy — Youtumundial

(Updated draft — see notes at the bottom for what changed and why)

Youtumundial is an online-only store — we do not have a physical retail location in the United States, so returns and refunds cannot be handled in person; all requests must go through the process below.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you must contact us in writing at support@youtumundial.com before sending anything back. Please note that returns will need to be sent to the following.

If your return is accepted, we'll send you return instructions, including where to send your package. Items sent back to us without first requesting and receiving approval will not be accepted, and are not eligible for any refund.

You can always contact us with any return question at support@youtumundial.com.

International orders

We accept return requests from international orders as well, under the same 15-day window and process described above. International customers must also contact us in writing before shipping anything back. Unless the item arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs and any customs or duties charges.

Please note that many of our products are sourced from international brands and manufacturing partners in Asia (including Korea, China, and Japan). Because of this, processing times for returns, exchanges, and refunds involving these items may take longer than domestic returns, and items may need to be inspected before a resolution is issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We do not offer full monetary refunds. Once we've received and inspected your return, we'll notify you of the outcome.

Where a refund is approved — for example due to confirmed product damage, defective materials, or a lost shipment — we may, at our discretion, deduct up to 50% of the item's value before issuing the remaining amount. The deduction reflects factors such as the condition of the returned item, restocking costs, and materials or packaging that cannot be resold.

This policy applies to both domestic and international orders. All refund requests must be submitted in writing to support@youtumundial.com, with proof of purchase and photo evidence where applicable, before any refund will be considered.

Approved amounts are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the amount.

If more than 15 business days have passed since we approved your return, please contact us at support@youtumundial.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.